This one-day workshop is designed for front-line/customer contact staff to offer the training they need to keep themselves and the bank out of trouble. We cover a wide variety of topics, as seen in the detailed agenda below. The manual covers each area in detail, and “cheat sheets” are offered where appropriate, to assist attendees in sharing this training with others in the bank. Note that other subjects may be suggested, either prior to or at the seminar. While much of the training will be in compliance-related areas that impact frontline staff, state requirements and issues will be included, and other subjects that are necessary to the operation of the bank.