ADA Website Compliance for Financial Institutions

The Americans with Disabilities Act (ADA) encourages state and local government and businesses, including banks, to make their offerings available and accessible to people with disabilities.

Your bank may have received a letter alleging it is violating Title III of the Americans with Disabilities Act (ADA). The violation these letters cite is that the bank’s website is not sufficiently accessible to individuals with disabilities. Accessibility issues may create barriers that prevent customers with disabilities from enjoying equal access to the website and information therein.

If your bank has received such a letter, don’t ignore it. The bank’s website should be reviewed for ADA compliance, and Young & Associates can assist.

The accessibility experts at Young & Associates provide banks, credit unions and other financial institutions and companies with the following to assess and support an ADA compliant website:

  • ADA Compliance Audit: Using Web Content Accessibility Guidelines (WCAG) 2.1 and Section 508 Standards for federal agencies, we will audit the bank’s website for ADA compliance.
  • Ongoing Support and Assistance: We can work with your internal professional managing the website or your website vendor on an ongoing basis to monitor your website and any changes. This includes ensuring you have the right processes, procedures and documentation in place. By showing website accessibility is a priority in this manner, you are in a stronger position to ward off frivolous complaints.
  • ADA Vendor Compliance Audit: If your bank hires a company to update your website, we can conduct an independent follow-up audit of your website to assess whether the company did what it said it would do.
  • Recommendations on Using Supportive Resources: Various resources, software and other tools exist to help you keep your site compliant. We can advise you on how to use and maximize them so you can do as much of the compliance and monitoring as you want.

For more information on ADA website accessibility compliance, contact Young & Associates to speak with one of our experienced consultants.