The Indiana Bankers Association and Young & Associates, Inc. are pleased to offer Bank Operations Bootcamp. This bootcamp was designed for customer contact and front line personnel. Compliance is always a complex subject. Customer contact and frontline personnel are at risk, as there are so many ways that their actions, inactions, or words could unintentionally create problems for the bank. For instance, a joke that is meant to be innocent and funny could result in a fair lending issue. And responding to a customer request using the wrong words could create difficulties that no one needs, The right knowledge will help to mitigate these types of risks.