Branch Staffing Analysis

As more customers shift their transactional activity online, branches are seeing fewer and fewer in-person visits. This challenges staffing models as well as traditional views of financial sales and service.

Your bank or credit union may need fewer transactional employees and more sales and service-oriented ones to cope with this change. Even if it’s more of the latter, they will need different skills related to a digital marketplace.  The way you manage this transition is critical. Too many cuts mean lower sales; too few means lower profits. Insufficient skills means both.

Young & Associates can help your financial institution strike the right balance.

Branch staffing audits

Young & Associates provides branch staffing studies to help you pinpoint and review employee activity, so you can staff your facility appropriately. To do this, we use a unique audit method that quantifies your employees’ time to perform various sales, service, and transactional activities.  Better yet, this method does not require hovering over your staff, timing their work.

A Young & Associate staffing audit includes:

Branch staffing models

Our branch staffing models are based on transactions and sales and referral activity.

Data collection

We gather data from third-party research, Young & Associates research, client transaction activity, client sales activity, and on-site observations.


We use our collected data and staffing models to provide your financial institution with recommendations for the following staffing areas:

  • Tellers and Head Tellers
  • Customer Service Representatives
  • Branch operations
  • Sales personnel
  • Assistant Branch Managers
  • Branch Managers
  • Sales Management
  • Sales incentives
  • Trainers

Your staffing solution partner

Contact us to see how we can help your financial institution transition to new staffing alignments using a branch staffing audit.

Connect with a consultant

Contact us to learn more about our consulting services and how we can add value to your financial institution