By Bill Elliott, CRCM; director of compliance education, Young & Associates

We have recently been made aware of new artificial intelligence (AI) technology that may create additional risk for banks. Apparently, a bank employee had a pair of glasses that doubled as an AI recording device. These glasses were worn to work and were capable of recording private conversations without anyone’s knowledge. It is unclear whether the glasses included video, but that of course is possible. This new technology is being used for a variety of purposes and is continuing to develop.

This is a compliance issue regarding privacy of customer information. If the glasses have a camera and, thus, can “see” and perhaps “record” computer screens of customer information and other bank information, there is potential for substantial increases in your risk under the privacy regulations.

There are also state and federal laws to take into consideration, depending on how the glasses are used. In any case, it is advisable to speak with your bank’s attorney on how to address and handle this new AI technology, as your current human resources (HR) and/or ethics policies likely do not address this issue.

We also recommend that you consider any other changes that may be necessary, as all institutions are going to be facing other manifestations of AI in the not too distant future.

This AI technology may not be in use at your bank yet. However, it is only a matter of time before it will be.