PoliciesPoliciesUnfair, Deceptive or Abusive Acts or Practices Policy

SKU: 116
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Description

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Description

Establishes procedures for receiving and handling consumer complaints. States the bank’s intent to prevent unfair, deceptive or abusive acts or practices in connection with any transaction for a consumer financial product or service. Sets guidelines to properly handle consumer credit contracts, late charge accounting practices, and cosigner practices. Policy template includes Review Procedures and Consumer Complaint Procedures.

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